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Delivery

The shipping and handling cost depends on the delivery address of your order. Please email the list of products and delivery address to info@turbobeds.com and we will calculate cost and time for delivery.

How Will My Order Ship?

All stock items shipped in 2 days from order the date, and usually arrive within 3-7 business days depending on your location. We will ship your order using the fastest, safest, and most reliable method possible. Therefore, we have established strong relationships with some of the best delivery companies nationwide. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience. When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment. You can also track your packages via My Account. To learn how, please see "Tracking Packages." Please note we cannot ship to P.O. Boxes or Military APOs.

We have three methods of shipment available: Small Parcel, Self Service Truck Delivery, and White Glove. You can additionally pick up your items from our warehouse in MIAMI, FL.

Small Parcel - We will ship smaller, lighter items via UPS, FEDEX, DHL or USPS. Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 6 business days (1 to 10 business days for USPS) after it leaves the warehouse.

We do not require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.

Actual product packaging and materials may contain more and different information than what is shown on our website.

FREE SHIPPING - We use Self Service Truck Delivery - A freight carrier delivers this item. We call this delivery 'Self Service' because you'll need to move the package into your residence yourself. If you require assistance to offload and/or delivery inside your location, you will need to request for this before purchaseKeep in mind that products that ship this method are either too large or heavy to ship with a small parcel carrier like UPS or FedEx, so you may require the assistance of a friend or family member at delivery.

Delivery Notes

·         Once your order arrives in the area, a representative from the shipping company will call you to arrange a 2- to 4-hour window for delivery.

·         Sometimes freight carriers offer their own additional services. Once we send you your tracking info, you can call the carrier directly to get more info.

IMPORTANT!!!

When receiving the package:

1.      Ask the driver to cut open the pallet straps and shrink wrap then handle the boxes from the truck to the ground. 
 
2.      Due to the size of the freight delivery, you will not have time to do a full inspection onsite, all customers are REQUIRED to sign for the "FREIGHT DAMAGED" clearly on the driver’s delivery sheet and sign. By signing, you state that if any problem is found after unpacking, we will resolve the situation by filing a claim  against the cargo company.
 
Do not allow drivers to convince, advice or examine freight for you.
  
3.     Open freight immediately. If you find any damage, please take photos of any damage to back up your claim. You MUST take photos to see your claim through.
 
4.     Email us: info@turbobeds.com
        Call us: (305) 496-3673
 
5,     You are required to report a claim within 24 hours.
 
Note*: If you are using a warehouse location that uses a forklift as a method of delivery, please inspect the pallet for any visible damages before signing delivery form. This form identifies safe delivery.
 

White Glove Freight – (please contact our office for service availability in your area, extra charge will apply)

Many large or fragile items will be delivered by a white glove freight carrier to ensure the safest and most convenient delivery. White glove works similarly to truck freight, but a delivery team of at least two people brings your items into your home for you. Please note:

·         Once your order arrives in your area, a representative from the white glove carrier will call you to arrange a 4 hour window for delivery.

·         Damage Inspection: Please make sure that you inspect the packages at the time of delivery. If the box has any damage, or if there is any reason you are concerned with its packaging or delivery, please write, "Product Damaged" clearly on the sheet the delivery agent asks you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.

White Glove Delivery Options

Front Door Delivery

·         Delivery toInside the threshold of your residence. Your product will be delivered to your front entrance, The product will not be carried up stairs inside the home. If you live in an apartment above the first floor of a building, we recommend upgrading to Room of Choice or Room of Choice with Packaging Removal.

·         Assembly ServiceNone

·         Packaging: The product will be left in the original packaging.

Inside Delivery

·         This offer is limited  to First floor delivery with direct access to the Lobby or Garage.

·         Assembly: None

·         Packaging: The product will be left in the original packaging.

Inside Delivery with Packaging Removal

·         Delivery toInside your residence to the room you choose. This includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights, please contact us*.

·         Assembly Service: None

·         Packaging: The shipper will remove and dispose of all packaging.

Inside Delivery with Assembly Service

·         Delivery toInside your residence to the room you choose. This includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights, please contact us*.

·         Assembly Service: The shipper will unpack the product and provide light setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other).

·         Packaging: The shipper will remove and dispose of all packaging.

*In all cases the shipper will not hook up any electrical or component wires. Having items carried up more than 25 steps and longer assembly periods are available as additional services which would require additional charges. Please contact us if you feel you need these services.

When Will My Order Arrive?

For Small Parcel shipments within the United States, delivery usually takes between 1 and 6 business days (except for USPS which ships in 1-10 business days) after your order is picked up from the warehouse. For expedited services such as 3-day, 2nd Day or Next Day Air, your order's travel time is locked in to the given speed you select after the item leaves the warehouse. You should remember that the estimated Lead Time still applies before the item ships out. Be sure to consult the product's Lead Time before you order with expedited shipping, and call us if you have any questions or concerns.

For Truck Freight shipments, delivery usually takes between 3 and 14 days from when your order ships. For residential deliveries, you will be contacted for an appointment as soon as your order arrives at the local terminal. For commercial deliveries, no appointment will be made. If you need to make one, please contact us.

For White Glove shipments, delivery usually takes between 1 and 4 weeks from the time the items leave the warehouse. Your order will travel through a nationwide network of professional moving companies who will handle your item(s) with the utmost care. You will be contacted for a delivery appointment when your order reaches the delivery agent. Although the items are handled carefully throughout transit, we require that our orders undergo a thorough inspection at the delivery agent before delivery. We take extra steps to make sure your item is delivered in perfect condition.

Tracking Packages

Click on the " Track Packages" link in the Orders section on the Welcome page of My Account.

If you have more than one order that has shipped, select the specific order on the next page that you'd like to track items from. If the items you'd like to track have been shipped, the tracking information will be displayed for you here.